We will be closed from 27th of April - 11th of May. Please take this into account


IMPORTANT faq next.

Do you have an update on the status of my order?

We would like to reassure any and all customer that we currently have no plans on closing or delaying any orders placed now or in the near future.


We have been advised by all our couriers that they are putting in place a number of robust measures designed to make health and safety a top priority whilst still enabling people to receive their parcels 


Finally, we want to thank you all for your co-operation, understanding and patience during these uncertain times. It is down to your continued support that our fantastic sabers are still being made for you all. We hope this update will give those of you who have placed an order just 'one less thing' to worry about. 


We will continue to publish updates on our website and Facebook as and when needed.

Does this come with a blade?

Every Forcesaber sold comes with a 32 inch blade pre-fitted as standard.

If I buy a saber with sound will I get a charger?

Every model sold come with a USB charging cable as standard. We also provide a good charge on the battery so you can use it as soon as you get the saber.

Do you have purple or other LED colours

Regrettably we only have the colours listed in the items blade section. We are hoping to have an low cost RGB LED option coming in 2020 however.

Can you help with a repair or a personal build

Due to liability reasons we are unable to provide repairs or restorations on any item that has not been purchased from ForceSabers UK. Regrettably we are unable to provide advice or guidance in these areas. 

Give us a call:- 01924 731 266

PLEASE NOTE:- Before contacting us please check the previous FAQ to see if the information your wanting has already been provided. If not please email us and we will do our best to answer your email in the next 1 -2 working days, thank you.

Customer services are open Monday to Friday 11am - 4:00pm Closed on weekends and Bank holidays

Please note this line is only for advise and guidance with out products 

Customer service phone line:-

01924 731 266

Hours

Mon

11:00 – 16:00

Tue

11:00 – 16:00

Wed

11:00 – 16:00

Thu

11:00 – 16:00

Fri

11:00 – 16:00

Sat

Closed

Sun

Closed

CUSTOM BUILD

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Things to know

We are always happy to look into bespoke builds someone has dreamed of seeing in real life so we will look into any request such as these.

What happens?

Once you have provided a drawing of your design we will look and see if we are able to create this design. If we are able to create this we move to the next stage.

Extensive Internet Search

Before anything can be agreed we will perform an extensive internet search to ensure the design isn't already being sold by another company or sabersmith. As this is an extensive search there is fee of £25 which is non-refundable. We do this as we take copyright very seriously and if we find another model being sold elsewhere that we view enough to be classed as similar then we will not be able to take the custom build on. It is important to note if we do find the design is already being sold we will not refund the £25 searching fee.

We can build your saber

Now if we can't find your design being sold else where the £25 will be removed from the total cost of the build. We will provide a quote for the custom build and we will provide a dispatch time frame.

If everything is agreed by both parties the agreed build cost will have to be paid in full for works to start (excluding the £25 already paid).

Important to know

We will always make the build as physically close as possible to the materials provided in the design but we must insist there can be up to 30% difference in finished product as it isn't always possible to match a sketch perfectly.


Also we reserve any and all rights to continue selling the saber as part of our range, As the customer accepting the terms and having the build take place confirms you are granting us the permission to continue selling your design. This is how we offset the R&D costs when creating a new build from scratch.

Warranty

All ForceSabers come with a standard two month warranty, all warranties start from when the buyer receives their order.

The following will be covered under the ForceSaber Warranty:-

  1. Any fault in the battery case due to manufacture error.
  2. Any fault in the LED due to electrical or manufacture error.
  3. Any electrical fault which could be due to lose wiring in relation to battery case, switch or LED. This excludes wiring to soundcards and speakers.​


The following will not be covered under the ForceSaber Warranty:-

  1. Any damage to blades such as cracking, bending, dint's or discoloration due to prolonged exposure to strong UV light, also product being used in extreme combat or placed under extreme stresses
  2. Any damage caused to the threads for the micro-screw due to over-tightening.
  3. Any tampering to wiring to cause an electrical fault.
  4. Any tampering to the electronics to result in an electrical fault.
  5. Any intentional damage caused to the hilt or blade to create a cause for a return.
  6. Any damage to speakers or soundcards. 
  7. Any damage caused by using a charger with an output higher than 5 Volts on models with sound.


All ForceSabers are continually quality checked from the start of construction up until completion. Once the ForceSaber has been completed every Forcesaber is tested on the following:-

  1. The blade is tested to ensure there are no faults.
  2. The blade locking nut is tested to ensure the thread has no failures or possible issues through continued use.
  3. The battery pack, switch and LED are tested with specific test batteries to ensure everything functions as it should do with no failures or possible issues.


Once this testing process has been completed every product is fully cleaned by wiping down the saber with white spirits, carefully wrapped in bubble wrap and placed inside the postal tube. The product will be collected by Hermes and delivered by signed for delivery.

 

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RETURNS POLICY.

 In the event of a return ForceSabers withholds the right to complete the following if needed.

  1. We may ask for photographic proof before accepting a return.
  2. Use any resources available to investigate the cause for a return.
  3. If the return is fraudulent it will therefore be invalid if the facts have been amended to benefit the buyer and the buyer has specifically mislead ForceSabers on the grounds of the return, this can void any return under the policy.
  4. We will not accept a return based on: - "There are scratches on the handle or blade", or "there is no sound installed". We will not accept returns based on these specific points as each listing has the link:-          "For additional product information Press Here​" which covers all these aspects of our products. 
  5. We will investigate all cases, but a return based on the following might not be accepted:- “it’s not as described” or “I’ve changed my mind” or  "I'm just not happy with the product".
  6. ForceSabers UK cannot be held responsible if a buyer has not read and fully understood the information provided or made assumptions on a product without reading the information.
  7. If a buyer needs to return the product this must be due to a manufacture error / electrical fault.


All products returned must be returned in the exact same condition as received. If they are not returned in the same condition this can either void the return or result in a reduction in the possible refund.


If returned and the item has suffered extreme damage (no longer resalable) ForceSabers cannot accept this return and the buyer will have to pay for the product to be posted back as no refund will be provided in this situation.


If ForceSabers are at fault in the product and the product has to be returned within the two months warranty that ForceSabers provides the following options are available:-


In the event of a return ForceSabers will pay for the return postage up to a maximum of £11.99.  This only applies if there is a genuine manufacturing fault.


Proof of postage will need to be provided by the buyer by email (ForceSabers@Gmail.com) showing the date, tracking reference and total cost paid for the return of the product.


If the buyer is based outside of the UK, ForceSabers will only provide a maximum of £11.99 towards any return postage.


Upon receiving the product if we find there is a fault ForceSabers will take full ownership of the return postage and the buyer will not have to pay to have the order sent back.


However if there is no fault found upon receiving the product the buyer will have to pay for the full postage to have the item sent back.


Once we have received and signed for the return of the product we will provide one of the following choices:-

  1. Try to fix the fault on the product. 
  2. If we are unable to fix the fault we have the option to replace the product with the same model and blade colour.
  3. Alternatively allow shop credit to the amount paid in the original purchase towards another product. If the replacement product is off greater value then the difference will have to be met by the buyer.
  4. If damage has been caused due to incorrect charger being used we can offer to fix this but there will be a cost for parts and labour applied for this service.


In the event of any and all returns we will first attempt to fix and resolve the issue.


If ForceSabers are able to fix the product it will be sent back to the buyer by ForceSabers UK with no charge for return postage. This term will apply to all sales.


In the event ForceSabers are unable to fix the technical fault on the product ForceSabers will provide a brand new replacement, this will be the same model and blade colour from the original purchase.


If the Buyer chooses not to have the same product and wishes to change to an alternative model ForceSabers are happy to accommodate this request. To do so ForceSabers will refund the full amount paid in the original purchase as “in store credit”. Once the buyer has selected the new model they desire we will process the new order. If the new order / model is off greater value than the original purchase then the buyer will have to pay the additional amount plus a 20% administration charge for the upgrade.


In store credit will only be valid for up to 30 days. Also the upgrade administration fee will be based on the full value of the model being upgraded too.


Please note any other form of return outside of the above will default to the cancellation policy.

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CANCELLATIONS POLICY.

ForceSabers UK allows every buyer to cancel their order with no penalty up to two days after payment has been made. 


When processing the refund ForceSabers will issue the refund in the same method that the original purchase was made. If the payment was completed by card transaction, the refund can take up to 14 working days.


If a buyer wishes to cancel or amended the order after the two day period it will be the right of ForceSabers UK to decide if we wish to allow this. Please Note- If ForceSabers UK do allow the buyer to cancel or amend their order after the original two day period there maybe be additional charges applied to the cancellation which will result in a refund lower than the original amount paid by the buyer. 


Any cancellation made buy the buyer or ForceSabers UK after the two days will have a standard admin fee of £20 applied to any outcome.  Depending on when an order is cancelled after the two day period Forcesabers UK withhold the right to charge up too an addition  60% as well as the admin fee.  If a buyer would like to cancel or amend an order please emailing us at ForceSabers@Gmail.com.



Please Note all our product fall under this section:-

 

Section 28(1)(b) of the CCRs ( Consumer Contracts Regulations) excludes ‘the supply of goods that are made to the consumer’s specification or are clearly personalised’ from the right to cancel. This introduces confusion for consumers and advisers, as it means that some traders may supply both goods that are excluded from the CCRs right to cancel and goods where there is a right to cancel. It is important to note that this exemption, which refers to items being made to a consumer’s specifications, only applies to:-

● goods, so a pure service contract or one with only an incidental supply of goods, such as nails or glue, e.g. installation, would not be exempt(1);

● the supply contract, so any later alterations of standard products, e.g. on site to ensure correct fitting, will not make the supply contract an exempt one

● where the supplier/seller is a trader and the other party is a consumer(2);

● contracts concluded at a distance or off-premises(3)


 https://medium.com/adviser/can-consumers-cancel-contracts-for-goods-made-to-their-specifications-40950f345184 

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Postage, Courier, Import and Tax Fees.

DISPATCH TIMES AND COURIER TIMES.

Any dispatch times provided on our products are intended for guidance only and not an exact time scale. Our delivery time frames are an approximation only and we would advise to allow plus or minus 1 to 2 weeks from the original time frame.


Dispatch times do not include national holidays and occasions when the office might be closed so please include these periods when placing orders.


ORDER FOR THE UK:

If an order has been placed for delivery within the UK we provide two options for couriers. 

The first option is free delivery with Hermes which have a 3 - 5 working delivery time frame. We will send this with full cover to a maximum value of £300 which is the highest cover Hermes provide. If you choose to use this option and your order has a value higher than this amount the highest you can claim for is £300.


The second option is a paid for service through ParcelForce, we will send any order on this option through their 24hr shipping setup with full cover to a value of £500.


Please note both couriers do advise there can be delays in delivery times due to situations or errors that can happen. If in the event your order has been dispatched and then suffers delays Forcesabers can not be held responsible for a situation outside of our control. We will make every effort to try and assist / rectify the situation but this does not automatically qualify someone to compensation / part refund. For any compensation in these eventualities the recipient will need to take this up with the courier.


Once an order has been dispatched and is in the hands of the courier, if an amendment needs to be made to the delivery address or alternative arrangements made this must be agreed between the courier and the recipient as the recipient takes full responsibility if a order is lost or stolen. (eg if the recipient requests the courier to leave it in a pre-arranged location without it being signed for and the item is then lost or stolen the recipient can not pursue Forcesabers for compensation as Forcesaber will not be held liable for situations such as these).


ORDER FOR OUTSIDE THE UK:

If an order has been placed for delivery outside of the UK, ForceSabers will only charge the buyer for the postage costs and packaging costs to ship the product to the buyer, this will be on top of the product sale amount.


If at any point the buyer is presented with any type of Import Fee, Import Tax including or any type of VAT, ForceSabers UK will not be held responsible for any payment of any amount in this regard.


​​Any purchase made by a buyer outside of the UK are fully accepting that once the payment has been made it is then their responsibility to take full ownership and pay any and all variations or additional costs or any Import Fee for their product once it has left the UK.


Courier:-

All orders outside the UK will be sent with Parcel Force as the designated courier. 

Due to an update in Parcel Force's terms and conditions we are no longer able to send any models with batteries installed. This relates to any model saber sold with sound effects (SFX). Due to this a customer can request a refund of £3 for the sale which would have included a Li-ion battery.


This service will be a tracked service resulting in a signed for delivery.


The postage charge for the courier will cover the following:-

  1. Cost of packaging
  2. Full cover for the value of the sale excluding postage.
  3. Full courier service from collection to signed for delivery.



Postal address:-
When placing an order for delivery outside of the UK the buyer will provide a contact phone number and email address which will be provided to the courier.


Every address provided for delivery must be 100% accurate for and international delivery.


  • Once an order has been completed and if the product can not be dispatched or delivered due to issues with an address there will be no form of refund from ForceSabers UK. If the order can not be delivered due to issue with the address provided at purchase and the item is returned too ForceSabers UK the buyer will have to pay again for the item to be posted back to them, an admin fee of £10 will also be added to this cost. If an order can not be dispatched due to issues with the postal address ForceSabers will consider a part refund in regards to the postage paid at purchase, however there will be no refund on the product itself. We must stress the responsibility for the delivery address outside of the UK is fully the responsibility of the buyer, if the information provided is incorrect ForceSabers UK will not be held responsible. 

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Terms of sale

Please note the following applies to all purchases


When receiving your delivery if there is reason to believe the product has been damaged upon receipt at point of delivery Do Not Sign for the delivery.


Once the delivery has been signed for you are confirming by contract that everything is in order and there are no issues or causes for concern with the product as the packaging is in a good state of repair. Once the delivery has been signed for we will not be able to accept a claim for damage during transit or a return based on this.


Once you have made payment for the product you are confirming the following:-


You have fully read and understood all the information provided. This includes:-

  1. SFX Info (if purchasing a saber with sound)
  2. Product Info
  3. Standard Warranty
  4. Returns Policy
  5. Cancellation Policy
  6. Postage Info


As you are confirming you have read and understood the above 6 sections you are confirming you are fully aware of what you are purchasing and have completed the purchase in sound mind and body.


When making payment the owner of the card / account legally completed the purchase and this was not done without their consent or knowledge.


Due to these 3 points we can't accept a return due to change of mind or item not as described. 


As per the returns policy we will not accept a return based on the grounds of “there are scratches on the handle” or “there is no sound installed on this” We have gone to great lengths to provide very detailed information and cannot be held responsible if a buyer has not read the information provided. 


If a return is requested and the return is found to be on the bases that a buyer hasn’t read the details on the product and information provided we are unable to accept this return.


If an order needs to be cancelled or returned as the payment was made illegally (without the permission or knowledge of the card holder or account holder) we will be unable to assist or cancel any order and this should be reported to the buyers local authorities.


Lost or Damaged:-
If any product  is reported “lost” ForceSabers UK will open a claim with the courier.


When ForceSabers UK opens a case for a lost order with the courier, we will only provide a refund once the claim has been closed and ForceSabers UK have received the full refund from the courier.


Please note ForceSabers UK will only provide a full refund for “lost” orders once ForceSabers has received the full compensation from the courier.


If any product shipped outside of the UK is reported “damaged” ForceSabers UK will only accept this update through the courier.


If the buyer contacts ForceSabers UK and advises the item has been damaged in transit we will not be able to accept this claim.


At the point the courier is delivering the product to the buyer if the buyer signs for the delivery they are signing to confirm the following:-
There are no issues with the delivery
There are no signs of damage to the packaging
Upon singing the buyer is confirming everything is in order and there is no damage to the parcel or its contents.


Once the product has been signed for with the courier this is completion of the contract between ForceSabers UK and the buyer. Once signed the buyer has confirmed everything is ok and in good order and good condition. 

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Liability Policy.

 By purchasing our product the buyer will forfeit all their rights to bring any form of law suit against ForceSabers UK for any reason. Additionally the buyer will also make every effort to obey safety precautions as listed in writing and as explained. If the buyer is unsure on any point they will ask for clarification when needed. ForceSabers UK must state for the legal record that our products are not intended to be used in any manner which could cause any form of physical harm to either the buyer or any third party. It is the intention of ForceSabers UK that our products are used in a non-dangerous and none violent way. Any injuries caused or received by any party after purchase are doing so solely on their own instruction and against the guidance and advice of ForceSabers UK.


Upon completion of purchase of goods this agreement releases ForceSabers UK from and all liability relating to any injuries that may occur during any and all forms of activity / display of our products, etc. The buyer will not use this item to make a physical connection with another living being. By completing payment the buyer has confirmed they have read all the provided information relating to the product and therefore this agreement, The Buyer agrees to hold ForceSabers UK entirely free from any and all liability, including financial responsibility for injuries incurred, regardless of whether injuries are caused by negligence.


The buyer also acknowledges the risks involved in duelling and play fighting or using our product in an unsafe way. These include but are not limited to any form of bodily harm, injury caused or incurred from misuse of our products. Upon purchase the buyer is confirming that all risks have been made clear and they have fully read and understood everything outlined as part of the contract of purchase. Additionally, the buyer will not have any conditions that will increase the likelihood of experiencing injuries while using our products.are signing to confirm the following:-
There are no issues with the delivery
There are no signs of damage to the packaging
Upon singing the buyer is confirming everything is in order and there is no damage to the parcel or its contents.


Once the product has been signed for with the courier this is completion of the contract between ForceSabers UK and the buyer. Once signed the buyer has confirmed everything is ok and in good order and good condition.

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Li-ion battery Saftey

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Battery Saftey

When charging only use a 5 Volt  USB 1.0 or USB 2.0 any USB charging port higher could result in fire or explosion of Li-ion battery or damage to board electronics.


Use special caution when using Li-ion cells, they are very sensitive to charging characteristics and may explode or burn if mishandled. Make sure you have enough knowledge of Li-Ion rechargeable batteries in charging, discharging and assembly before use.


Do not let your batteries come into contact with metal objects such as keys, loose change or any other metal objects. Doing so will put you at risk for short circuiting your battery and explosion. Do not put loose batteries in your pocket, purse, bag or anywhere else. When the battery is not in use.


Always charge in/on a fire-proof surface. Never leave charging batteries unattended.


Do not modify batteries or chargers in any shape or form.


Only use Lithium Ion rechargeable batteries in devices that have a built in protection circuit board (PCB) that detect shorts, over-discharge, over-charging etc. Use of lithium ion batteries without a PCB may increase your risk or explosion an/or fire.


Store your batteries away from the sun and heat to prevent overheating your batteries.


Please be sure to inspect your battery before use to ensure it is not damaged including tears/rips in the battery wrap. Discontinue use immediately if battery is damaged.


Do not discharge batteries below 2.5V. Do not charge the batteries over 4.2V.


WARNING! Do not use any charger with am output higher than 5 Volts and a maximum charging current of 1000 mA. 

Li-ion battery Information

Product Description

Panasonic NCR18650B 3400mAh Battery - Flat Top 
This is a genuine Japanese Panasonic NCR18650B Li-Ion battery rated at 3.7V 3400mAh.
Generally an excellent quality, reliable Lithium 18650 battery that gives consistently great performance.
Suitable for use in all types of portable devices and LED torches

Manufacturer's Specs:
Model: NCR18650 B
Rated voltage: 3.6-4.2 V 
Standard capacity: 3400mAh 
Standard charge: 1.25A, 4.2V, CCCV, 100mA deadline 
Quick charge: 4A, 4.2 ± 0.05V, CCCV, 100mA deadline
Charging time; Standard charge 4hours/100mA deadline 
Quick charge: 2hours/100mA deadline (25 °C)
Standard discharge 3400mA 0.2C, 2.5V cut 
Maximum discharge current 6.8A
Continuous discharge 6.8A
Discharge cut-off voltage 2.5V 
The standard charge 1A
The fast charge 4A
Weight 45g
Size 64.9 x 18.3 
Use of the environment Charge 0 ~ 50 °C
Discharge -20 ~ 75 °C

Features
1.High energy density
2.High working voltage for single battery cells.
3.Pollution-free
4.Long cycle life
5.No memory effect
6.Capacity,resistance,Voltage,platform time consistency is good.
7.Good consistency.low self discharge.
8.Light weight,small size